Frequently Asked Questions
At Infiniti South Edmonton, we’re dedicated to providing a premium, customer-focused experience from start to finish. Whether you’re exploring the latest Infiniti lineup, considering a pre-owned vehicle, arranging financing or lease options, or booking service, our team is here to support you every step of the way with expert guidance and transparent information.
Below are answers to frequently asked questions, including dealership-specific details and general Go Auto services, so you can get the answers you need with confidence.
About Infiniti South Edmonton
Where is Infiniti South Edmonton located?
Infiniti South Edmonton is located in Edmonton, Alberta, proudly serving drivers throughout South Edmonton, Sherwood Park, Leduc, and surrounding communities.
What are your hours of operation?
Our Sales, Service, and Parts departments operate on specific schedules throughout the week. Please visit our website or contact us directly for the most up-to-date hours.
Sales: (780) 395-3575
Service: (587) 802-3433
Parts: (587) 759-4000
What types of vehicles does Infiniti South Edmonton sell?
We offer a full lineup of new Infiniti vehicles, including sedans, coupes, SUVs, and performance models. We also carry a selection of quality pre-owned and Certified Pre-Owned Infiniti vehicles.
Do you serve customers outside Edmonton?
Yes. We regularly assist customers from across the Edmonton region and surrounding Alberta communities.
Buying a Vehicle
What is the difference between financing and leasing?
How do I book a test drive?
You can book a test drive online by selecting your preferred vehicle and clicking “Book a Test Drive,” or by contacting our sales team directly.
Can I complete my purchase online?
Many steps, including browsing inventory, submitting a trade-in request, and applying for financing, can be completed online. Our team will guide you through the remaining steps in-store or virtually.
Can I reserve a vehicle?
Yes. If you find a vehicle you’re interested in, contact our team to discuss reserving it while you finalize your purchase details.
Can I transfer a vehicle from another Go Auto dealership?
In many cases, yes. Through the Go Auto network, vehicles may be transferred between participating dealerships if available.
Financing and Trade-Ins
Does Infiniti South Edmonton offer vehicle financing?
Yes, financing is available for vehicles. Visit our Finance page to determine how you can get approved.
To learn more about financing a vehicle take a read through Financing a Car 101: Interest Rates, Down Payments & Monthly Costs | Go Auto
Can I get pre-approved for auto financing online?
Absolutely. Our online finance calculator helps you get pre-approved from home and helps speed up the in-store process
Can I choose my payment frequency with vehicle financing?
Yes, you will be able to choose weekly, bi-weekly, or monthly payments depending on your preference. Learn more about financing a vehicle on our website. How Auto Financing Works | Edmonton Infiniti
Can I trade in a vehicle with an existing loan?
Yes. Our team can review your current loan balance and explain how it may be incorporated into your next vehicle purchase.
Service & Maintenance
How do I book a service appointment?
Service can be booked online or by phone. We recommend booking in advance to secure your preferred date and time. Our online service booking tool makes it easy to choose your location, service, and appointment time.
Do you service vehicles not purchased here?
Yes. Our Infiniti-trained technicians service Infiniti vehicles regardless of where they were originally purchased.
Do you use genuine Infiniti parts?
Yes. We use authentic OEM Infiniti parts designed specifically for your vehicle to help maintain performance, reliability, and warranty coverage.
Are your technicians factory-trained?
Yes. Our technicians are trained to service Infiniti vehicles using advanced diagnostic tools and equipment.
Do you offer seasonal tire services?
Yes. We provide seasonal tire changes, balancing, and other maintenance services to help prepare your vehicle for changing road and weather conditions.
Do you offer Infiniti service specials?
Yes. Go Auto dealerships often run service specials. Contact our service department to learn about current offers.
About Go Auto
What is Go Auto?
Go Auto is one of Canada’s largest automotive dealer groups with locations across multiple provinces and thousands of vehicles available online and in-store.
Can I shop inventory across all Go Auto dealerships?
Yes. You can Browse Inventory from across the network and request vehicle transfers between locations when available.
Is there a Go Auto app I can use?
Yes! Download the Go Auto App to start earning Go Card rewards today. Book service appointments with ease, view your entire service history with video and photos, pay for your service and more!
Through the Go Auto App you can earn exclusive rewards like:
10% savings on parts and service invoices every time your vehicle is serviced.
Get 5% of what you pay back in Rewards.
Get $500 on your Go Card when you refer family and friends to buy a new vehicle.
Is Go Auto a Canadian company?
Yes, Go Auto is a Canadian Company, with it's first dealership being founded in Edmonton, Alberta. Learn more about us!
What are the benefits of using Go Auto?
Go Auto offers a simple, trusted car-buying experience backed by one of Canada’s largest dealership networks. Enjoy access to a wide selection of vehicles, competitive pricing, inspected inventory, flexible financing, and ongoing support after your purchase, all in one place.
Customer Support & Contact
Who do I contact for help?
Our team at Infiniti South Edmonton is available to assist with sales, leasing, financing, service, and parts inquiries. You can contact us by phone, email, or live chat through our website.
Sales: (780) 395-3575
Service: (587) 802-3433
Parts: (587) 759-4000
Is there live support if I have questions online?
Yes. Our website offers live chat support to assist while you browse inventory or explore financing options.
Still Have Questions?
Our team at Infiniti South Edmonton is here to help, whether you’re exploring a new Infiniti, considering lease options, or booking service.
Contact us today to speak with a member of our team or schedule your appointment online.