My name is Ben Botterill, I have driven a Ford for the past 4 years now. In 2011 I bought a 2010 Ford Edge and thoroughly enjoyed it. Just recently I have traded my 2010 Ford Edge in for a 2013 Ford Explorer from TEAM FORD in Edmonton Alberta. This transaction and experience has been a complete and utter nightmare.
To start, the used Team ford dealership is, in a very blunt point of view, a complete mess. There are used smoke butts, garbage, dirt, and mud spewed through the outside entrance. Once you enter the dealership, the ambiance doesn't improve. No one gets up to help you and the dealership it's self looks like a complete pigsty. When dealing with the finance manager you literally sit a couple feet away from the men’s bathroom where you get to "experience" everything going on at that time in the bathroom. I could go on more about how unproffessional the dealership was but I will move on.
Once purchasing the vehicle, the salesmen and I settled on a $188 bi-weekly price. When I came in the next day to sign the papers the cost "conveniently" went up from $188 bi-weekly to $192. Where I had to sit and negotiate for another 20-30 minutes to finally "meet" the sales manager in the middle at $189.75.
From here, when I came to pick up my vehichle, I was promised it would be ready and detailed. Once I got there, I was given the key to my...dirty, unclean (new?) Ford Explorer. There were crums and garbage littered inside, I ended up spending my own money to get it cleaned. The salesmen however did promise I would be able to get it detailed. So when I booked in my explorer for detailing, I booked it for first thing in the morning as I had a meeting mid morning for work. The salesmen promised to meet me at 8am for drop off...however he showed up at 8:30 not notifying me he would be late and provided me with a Ford edge which was out of gas and also filthy. By the time I was given a vehicle full of gas and on my way, it was 9am. Needless to say I missed my meeting and am still feeling the repercussions through work.
When I bought and took my "new" ford explorer off the lot 2 weeks ago I noticed a small shimmy/shutter when I accelerated. When notifying the salesmen he was prompt to tell me to bring it in, which I did, after the detailing appointment. I booked it in AGAIN for 8am to find the salesmen who promised to meet me there at 8am come in 15 minutes late. I was provided yet another filthy loaner vehicle with no gas once again. It sat at Team Ford for 3 days, when asking for an update, I was told that the salesmen was never able to get updates from the service department. When picking up my vehicle, that I presumed was fixed, I was told that they could not find the problem and to keep driving it until something came up. When leaving the lot about 5-10 minutes later, the shimmy/shutter came right back whenever I accelerated. I notified the salesmen the next day and was told to come see the service manager AGAIN.
So today, July 13th, the service foreman took my Explorer out for a test drive with me in the passenger seat to see if we could pin point the shimmy/shutter. He noticed it right away, when asking him about the shutter/shimmy, he told me he did not know what it was but that it has happened to a lot of vehicles and to just let it run its course and deal with it once it gets worse or breaks down. I had to say “Pardon me?!...Deal with it till it gets worse or breaks down?!” What kind of answer it that? I work in the oil and gas industry selling high end service equipment for the rigs, if I was to EVER tell my customer who was having issues with a piece of a equipment to just run it till it broke down, my company would get booted out the door INSTANTLY.
This answer and experience has been totally unacceptable. Ford’s number one objective is safety and I do NOT feel safe in this vehicle. Am I suppose to ride it till it breaks down on the side of the highway with my family in the middle of winter??!! I am at the point where I do not want this car anymore, would like to walk away and never by another ford again. I have never had this kind of experience in my life dealing with anything I have purchased. I am also at the point where I would like to take this situation to a media trouble shooter to try and get something done, as Team Ford has done nothing try and help me from the get go.
So far so good. Cannot say much since i have not totally try running the vehicle since it is winter. Right now the only thing i can complain is my tire. So sleepery; and then when it's really cold i have to warm up my vehicle but it takes a while before the heat inside the vehicle goes up.